Al Futtaim Jobs - Maintenance Controller - Bodyshop| HERTZ | Dubai | UAE (Dubai, AE)

Job Requisition ID: 37849 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Job Description:

• To survey vehicles received with damages along with suppliers and review/approve quotes received.
• To prepare Accidents/Damage Job Orders for all repairs authorized by the Maintenance department.
• To manage the Accidents/Damage Repairs of the rental and lease vehicles in Dubai ensuring most cost-effective method of repairs.
• To record and advice management of poor service levels given suppliers that is detrimental to the level service Hertz provide to its customers.
• To ensure that the repairs are done according to the expectations of customer at first time (F1) itself.
• To reduce the repeat repairs on the vehicles by strictly following the processes thereby enhancing the customer service values.  

 

Key Responsibilities:

• To monitor and control vehicle down time of the fleet within the maintenance cycle ensuring this is kept to a minimum reducing the cost of replacement vehicles while ensuring that vendors are meeting agreed TAT for Smart /Minor/Major Repairs
• To ensure that all estimates received are reviewed for accuracy and are negotiated prior to approving repairs.
• Ensure that the queries of the fellow departments are replied at the earliest in order to inform them for proactively providing update/feedback to the customers.
• To ensure that Accident/Damage vehicles in the Maintenance process are tracked on a daily basis and ETA for vehicle delivery is shared through daily report of WIP vehicles.
• To reduce the repeat repairs on the vehicles by strictly following the processes thereby enhancing the customer service values. 
• To ensure Work orders are issued to Vendors in a timely manner for jobs done and customer chargebacks are done in a timely manner as per agreed SLA ensuring that quality supporting documents are saved Online for record and communication by the invoicing team.
• To ensure that documents received for damage repairs i.e. Police Reports/Damage forms , Driving License are validated for completion and accuracy prior to submission for Insurance claims.

Qualifications, Experience & Skills:

• Work requires good verbal communication and interpersonal skills. Ability to communicate and interact at all levels.
• Individual should be very good at negotiation and conflict management.
• Graduate/Diploma holder in Automobile Engineering with minimum of 2 years’ experience in body work in Automotive Industry.

Minimum Experience:  2 years’ experience in accident workshop/Vehicle Insurance industry.

Job-Specific Skills:

• Good communication skills, negotiation skills, planning and organization. Customer relations skills, problem solving skills and team building skills. 
• Good knowledge of vehicle parts and best industry practice reference damage repairs.

Behavioral Competencies:

• Relationship Building
• Good communication and interpersonal skills.
• Team Building.
• Confidence in own decision making.
• Planning, organising.
• Target oriented and drive to exceed demanding challenges.

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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