Analyst/Senior Analyst, Operations Reporting (Ft Worth, TX, US)
Location: AA Headquarters 1 (DFW-HDQ1)
Additional Locations: None
Requisition ID: 32280
Join us for a career with endless possibilities.
Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.
You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.
What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.
Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.
This job is a member of the Operations Performance Reporting Team within the Integrated Operations Division. This position will be responsible for building a data infrastructure and reporting platform designed to help Senior and front-line leaders keep a pulse on the airline's operations and operating performance. This job also provides technical, analytical and reporting support and acts as an operational data and subject matter expert for Operations.
Specifically, you'll do the following:
- Designs, develops, and maintains the operations performance reporting portfolio to ensure meaningful and relevant reports are distributed to relevant operational stakeholders
- Acts as the owner of operations data
- Ensuring quality and accuracy of all reports produced by the team
- Supports other Ops stakeholders in their use of the data produced by the team
- Recommending the collection of new data, streamlining existing data, and sunsetting obsolete data in response to business requirements and reporting needs
- Collaborates with multiple operational and planning organizations on joint initiatives to develop metrics/reports to improve operational performance
- Leverages the latest technologies to support the strategic direction on enterprise operations information solutions
- Develops the next gen reporting platforms and systems
- May require travel
Required Qualifications
- BS/BA or advanced degree in Computer Science, MIS, or other related quantitative field
- Experience with data reporting and visualization tools and techniques (Cognos, Tableau, Alteryx, etc.) and multi-platform user interface development
- Motivated individual with a strong passion for airline operations
- Strong ability to understand/analyze business problems logically and develop appropriate solutions based on the context
- Ability to work with cross-functional groups and quickly develop relationships
- Flexibility in adapting to new ideas, approaches and in taking feedback from business partners
- Ability to perform both independently and as a team member and to effectively manage multiple projects and priorities, while working under tight deadlines
Preferred Qualifications
- Work experience in database (SQL server, Teradata) management and software development using JAVA, C++, ASP, and/or HTML5
- Familiarity with airline operational metrics and related operational procedures/processes
Additional Locations: None
Requisition ID: 32280
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