Case Manager, Absence and Return (Ft Worth, TX, US)

Location: AA Headquarters 1 (DFW-HDQ1) 
Additional Locations: None
Requisition ID: 31725 

Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

 

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

 

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

 

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

As a Leave of Absence Case Manager you would be a member of the Absence & Return Center Team within the People/HR Division. This position will be responsible for reviewing reported Family Medical Leave (FMLA), State Family Medical Leave and Company Medical Leave of Absence (MLOA) requests; to make determinations based on state and federal regulations; and to ensure that on-going claim management is within company process & policy.

Specifically, you’ll do the following:

• Establishes FMLA claims; tracks and codes documentation in accordance with internal workflow processes.
• Analyzes FMLA claims to determine eligibility, entitlement and the certification is in compliance with federal/state regulations and company policy.
• Communicates clearly and concisely with employees about case decisions and on-going expectations.

Qualifications

Required Qualifications

• Bachelor’s degree in relevant field or equivalent experience/training
• Two (2) years disability management and/or FMLA administration experience or equivalent combination of education and experience required.
• Ability to oversee multiple employee cases in a fast-paced, dynamic work environment
• Ability to be organized, detail oriented and excellent time management skills is essential
• Skills in critical thinking will be necessary to assist employees in finding leave solutions while balancing business needs
• Professional phone etiquette, good listening skills, and excellent interpersonal skills are critical
• Establish strong collaborative working relationships to build trust with business units, People Business Partners (PBP), union representatives and internal leave/lost time subject-matter-experts
• Excellent oral and written communication
• Ability to work in a team environment 
• Ability to meet or exceed performance expectations
• Ability to exhibit a strong sense of respect and confidentiality involving fellow employees absences
• Ability to easily adapt to new technology and changes in internal processes

Qualifications (Continued)

Preferred Qualifications

• Prior experience working with union employees 
• Knowledge of State and City Ordinance mandated leave plans desirable
• Be nimble and willing to take on new and additional projects as team dynamics and work load as needed
• Perform other duties as assigned or required
• Familiar with timekeeping systems and payroll cycles

Additional Locations: None
Requisition ID: 31725 

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