Jobs in Egypt - Enterprise Customers Deployment & Support Senior Technical Specialist at Vodafone

Enterprise Customers Deployment & Support Senior Technical Specialist at Vodafone

Location: Smart Village

Job Description:

Key Activities / Decision Areas

1. Manage and implement the entire data network

(ADSL & MPLS) and enterprise customers

§  Managing the deployment/support by leading fixed data network senior techniciansand technicians handling the implementation.

• Ensure the day-to –day deployment of enterprise connectivity.
• connectivity and for enterprise connectivity (Banks,cooperates, Soho’s, SME’s and multinationals.
  §  Provide consultancy to other departments if needed.
• Support engineering, support, operations & commercial to maintain a high level of customer satisfaction.
• Contact Telecom Egypt engineers (TE) to follow up and coordinate new installation.
• Review and ensure execution of security procedures.
• Configure and test connectivity devices according to the setup design.

2. Technical Development

   §  Design required enterprise customer  connectivity solutions.

• Track industry changes and technologies. Propose new ideas and technologies to direct manager to meet enterprise customer’s needs.

3. Communication / Staff management

   §  Reporting and escalation of any problems during implementation due TE or any stakeholders to upper level management.

• Communicant in cross function groups and committees as may be required to handle cross projectsor issues.
• Track performance of own staff, and ensure ontime task delivery.
• Enhance staff technical and personalskills through planning for appropriate training.
• Meet with own staff as a group and as individual to follow up on work in hand, give directions and feed back.

4. Customers management

   ·   Ensure all customer requests are done within the agreed service level agreement.

• Ensure smooth and quality system/service handover from the projects by being the main driver of acceptance testing on behalf/and with the customers.
• Manage escalations related to operational issues.
• Ensure customer satisfaction at all contact points.

5. Maintain the highest systems availability.

   §  Ensure the 24 / 7 support to network and enterprise customers connections for one week after implementation until the handover to operation and I Care teams

• Site enhancement of old existing POPs.
• Establish implementation & troubleshooting procedures and update it regularly.

To Apply:
https://careers.vodafone.com/job/enterprise-customers-deployment-and-support-senior-technical-specialist-in-cairo-cairo-jid-28007

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