Al Futtaim Jobs - HR Advisor - Employee Services | Corporate Services | Dubai (Dubai, AE)

Job Requisition ID: 40143 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

About the Role

We are currently looking for HR Analyst to join our HR Shared Services as part of the ‘front line query’ team. The title holder will be responsible for employee life-cycle aspects received through multiple support channels i.e. HR portal, call, live chat, email and walk ins. This role requires genuine passion for customer service and demonstrated attitude towards continuous learning and improvement.

 

About the Responsibilities

• Provide prompt, courteous and accurate employee support as a primary point of contact for general HR queries across the MENA region using multiple service channel via Salesforce HR case management tool.
• Identifies and solutions simple to complex HR transactional activities across employee lifecycle i.e. to onboarding, HR policy, process, payroll, benefits, HR systems, and employee and labor laws.
• Responsible for regular HR related-data entry into the company SAP HCM software related to employee master data changes, payroll and other data points.
• Collaborate with back office HR teams alongside IT and the HR Business Partner to deliver holistic solutions that incorporate the requirements across teams.
• Accurately maintain employee records including across employee life cycle i.e. scan, store and retrieve employee work documents
• Strongly maintain data confidentiality related to all Human Resource and Payroll information along with adhering to the Code of Conduct and Mission and Value statement of the company
• Adhere and meet the service levels at all time whilst maintaining pace with quality discipline
• Works with management to improve the automation, efficiency and quality of operations.
• Possess analytical and problem-solving skills and a consistent record of on time delivery
• Practices active listening skills and projects confidence and professionalism
• Navigates effectively in a changing environment where competing priorities require flexibility including scheduling support when required
• Work well within the dynamics of a group
• Strong communication skills and professionalism

 

Education and Experience:

• Bachelor’s degree, or equivalent experience, in Business, Psychology, Human Resources or Information Systems.
• 2-3 years’ experience working as HR Generalist or in Customer Service Helpdesk role
• Proficient using Case Management tool and HCM software
• Proficient in Microsoft Suite (Word, Excel, Power Point)
• Strong communication skills.
• Strong analytical/problem solving skills.
• Ability to handle multiple complex tasks, highly organized, and detail oriented.
• Ability to maintain confidentiality of records and information.
• Resilient and has multi-tasking experience in a fast-paced environment, completing work with pace with quality discipline. 

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

 

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