Jobs in UAE - Customer Service Representative at Hill International – UAE
Customer Service Representative at Hill International – UAE
Job Description:
- Provide face-to-face customer service, handle phone calls, initial complaints and urge visitors to complete the customer satisfaction survey.
- Provide general support to visitors, escorting them to their respective meeting rooms.
- Manage necessary coordination with the ADNOC Group focal points for inquiries related to meetings/events/activities.
- Save data in excel sheets, as required from the Line Manager, for future reference in regards to the internal and external bookings, tours and registrations related to daycare.
- Arrange meeting rooms set up to ensure all requirements have been delivered before the meeting/event/activity.
- Inspect the venue before the meeting/event/activity start to ensure that the services and facilities are provided according to the Business Centers guidelines.
- Oversea the supervision of catering personnel.
- Maintain the stock of supplies of the stationery or any additional items and raise it to the Officer to place orders.
- Take care of all the required access related to security gates and visitors parking.
- Conduct daily inspections on the allocated floor to ensure that the facilities are fully functional.
- Report the damages/errors or any modification work that is required to be done in the operating areas. Following up until completion or escalating it accordingly if there is a delay on the task raised.
- Coordinate with the IT team to ensure that there is technical support before the meeting and ensuring that the daily inspections from IT are done so that the equipment is fully functional.
- Ensure in assisting ADNOC Group employees/ visitors/ guests always with a positive attitude and enthusiasm so that to encourage them to leave with the best impression.
- Coordinate with respective sections when required from the Senior Management regarding any assignment and ensure the completion of the same.
- Touring the guests when required or assigning a team member from the Business Center Management Team.
- Assist the ADNOC Group employees/ visitors/ guests in the reception and cover any business center reception when any of the colleagues are on leave or absent.
- Cover any operating areas when and where required without affecting the business operations.
Job Requirements:
Education:
- Diploma in Administration or Hospitality Management.
Relevant Experience:
- A min. of 2 years working experience in Administration, Hospitality Management or within a Service Industry.
Technical Knowledge/ Skills/ Training required:
- Excellent command of the Arabic and English languages.
- Excellent command of MS office suite.
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