Jobs in Egypt - Network Security Engineer at Orange

Network Security Engineer at Orange

Location: Nasr City

Job Description:

– resolve service incidents by troubleshooting & solving faults reported through: PEM Alarms, JDB Tickets, CLARIFY Cases or COM signed e-mails
– perform service changes by assessing risk and implementing requests reported through: MSCT requests, CCS changes, ECM requests
– resolve service problems by performing RCA and designing action plans for unknown errors reported through: Problem Management Dashboard, PEM Alarms, JDB Tickets, CLARIFY Cases or COM signed e-mails
– perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing it
– perform TAC (Technical Assistance Center) function and manage communication with their vendors in case of Problems (Unknown errors), patches and maintenance
– maintain Security Solutions Configuration Management up to date by adding/modifying CI as implied by incident, change, & release processes
– manage both internal and external customer calls and provide them with regular updates as per support processes
– mentor new comers and security associate and provide them with guidance and technical advices
– perform SIPs actions managed by Senior Security Engineers and update the action plan of the SIP
– perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion

Job Requirements:

         Education:

• B.Sc. of computer, communication or electronics MIS

  Relevant Experience:

  – at least 6 years of professional experience
  – at least 4 years of IT/Network security support technical experience

Technical Knowledge/ Skills/ Training required:            

– very good understanding of network security technologies (Checkpoint and PIX Firewalls, Bluecoat & Microsoft ISA Caches/Proxies)
– good understanding of Cisco IDSs and Switches
– knowledge of IT security technologies (TrendMicro, Symantec or McAfee Antivirus, WebWasher & XSTOP URL Filtering)
– excellent understanding of IT & networking fundamentals
– excellent phone business communication & facilitation skills
– good understanding of IT security solutions (Managed Firewalls, Managed Proxies, Managed Antivirus, Managed Switches & Managed IDSs/IDPs)
– good understanding of ITIL incident & change management processes

        To Apply:
https://orange.jobs/jobs/offer.do?joid=85041&lang=EN

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