Al Futtaim Jobs - Learning & Development Specialist | Retail - ACE Hardware | Dubai (Dubai, AE)

Job Requisition ID: 68541
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
About the Role
The Learning & Development Specialist responsibility is to lead the technical and non-technical learning and development plans, align with and implement group and brand learning interventions, facilitate classes and to ensure employees are fully trained and they acquire enough business acumen to perform in their jobs.
About the Responsibilities
Training initiatives:
- Conduct and organize training programs to Al-Futtaim Group employees and to ensure that training plans are adhered to.
- Design, develop and continually improve training courses to ensure content is up to date and reflects best practice.
- Identify course options and decide on courses including e-learning which effectively address the individual needs of all employees.
- Deliver the core curriculum, training calendar and customised programs as scheduled.
- Plan and ensure product knowledge development and career development tracks implementation are streamlined
Business solutions:
- Work closely with the brands and divisions to develop training that enhances business performance, measure such performance and make adjustments to programmes to continually improve.
- Ensures adherence to industry and government regulatory standards
- Identify and improve operational systems & processes
- Ensure delivery metrics are adhered to
Training Need Analysis:
- Support L&D Consultants to identify Learning and Development needs within the group for specific business units.
- Manage internal & external customer expectations especially in regards to assessment practices & reporting.
- Support L&D Consultants to provide solutions and options, measuring customer satisfaction.
Communication:
- Manage and maintain positive relationship with key stakeholders in the business and at the group level
- Ensure businesses leaders and key stakeholders are aware of the Group L&D products & Services
- Utilise tools and resources that will discover training needs or assess capability standards
- Maximise opportunities to communicate Group L&D achievements, initiatives and projects
Reports:
- Maintain systems for collating and reporting on Development performance
- Manage & Analyse the Learning & Development performance
- Collate and report Group L&D performance metrics
- Ensure key stakeholders in the business have up to date reports
- Providing Trainer delivery days and feedback data
Projects:
- Support consultants’ projects to meet key objectives
- As required, partner with Group L&D, Group HR or business to lead and implement specific projects
- Ensuring project KPI's are met and exceeded
Technology:
- Drive digital learning initiatives by managing, maintaining and running LMS, software and all relevant add-ons
- Curate, develop and produce digital learning content using appropriate digital software and gadgets
About the Requirements
Education:
- A bachelor’s degree and/or relevant Training certificates
- Master in Human resources or similar is an add
- Instructional design or managing learning function certification is an add
Minimum Experience and Knowledge:
- A minimum of 2 years’ experience in an L&D function
- Operational experience in hardware industry is an add
- A minimum of 8 to 10 years’ experience in Human resources field
- Fluent written and spoken English
- Curriculum design experience
- Knowledge of Competency standards
- A wide range of assessment design and delivery knowledge
- Program facilitation experience
- A proficient of computer literacy
- Experience of blended learning and digital measures
- Business operations, project management and Customer Service experience would be a distinct advantage
- Extensive Sales experience, Relationship Management experience, project management, Customer Service & Sales
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
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