Al Futtaim Jobs - Head of Operations - Financial Services | Al-Futtaim Finance | Dubai, UAE (Dubai, AE)

Job Requisition ID: 96821 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

 

 

                                        Head of Operations –  Financial Services & Leasing Contract Management

 

Job Purpose: The Head of Operations will manage all operational aspects of the Finance and Leasing contracts in Al-Futtaim Finance & Hertz. These Include:

• Management of brokerage teams securing funding for AFA Customers
• Contract origination for in -house finance. Both long and short term for Corporate and Retail Customers including documentation control, activation and disbursement
• Contract origination for Leasing contracts for Retail and Corporate customers
• Monthly Finance and Leasing contract management (billing, collection, financial and non-financial changes to contracts, etc.)
• Management of Customer Services unit for Leasing and Finance, for Retail and Corporate Customers

 

Key Responsibilities:

• Manage all middle and back office processes efficiently, to enable a swift and smooth less customer on boarding process on all products (leasing, finance, brokerage)
• Monitor deal pipeline and interact with partner banks and internal stakeholders as the final point of escalation
• Communicate and report key indicators like approval rates, contracts per FTE and TAT performance
• Coordinate and manage all contract lifecycle activities of the finance and lease contracts, including billing, payment handling financial and non-financial changes, contract closure and early termination.
• Manage the customer service unit enabling a great customer experience that ensures high retention rates
• Define quality standards and ensure TATS and SLAs are met and measured / audited
• Review, identify, and propose modifications to existing processes and organizational set- up to make them leaner and effective for both customers and stakeholders
• Establish compliance standards for operations
• Manage continuous cost and efficiency improvements for Financial Services Operations, in direct and indirect cost categories
• Promote a culture of innovation and continuous process improvement
• Provide subject matter expertise in internal and Group projects
• Identify and coordinate teams’ training and qualification needs
• Ensure succession plan is made and managed for all key roles
• Provide cross skilling and development opportunities for high performing talents
• Provide sufficient opportunities for staff to grow and develop, making use for project assignments, job shadowing and other similar opportunities

 

Education, Experience & Skills:

 

Education:

• University bachelor’s degree required
• Qualifications on Project Management (traditional or agile) will be advantageous.

 

Minimum Experience and Knowledge:

• 5+ years at a Senior Management level within a Captive Finance and Leasing Company (preferred) or Bank with a substantial automotive portfolio
• 3+ years of experience in contract activation and management in a Captive Finance and Leasing Company or Bank with a substantial automotive portfolio
• Good problem solving, critical thinking and decision-making skills
• Excellent written, verbal communication, including presentation skills

 

Job-Specific/Technical Skills required to complete the tasks:

• Previous relevant experience working in a Captive Finance and leasing company, preferably in the automotive sector.
• Expertise and insight in the UAE Auto Finance Market, UAE banking and consumer finance related regulations preferred but not essential.

 

 

 

KGM

 

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

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