Al Futtaim Jobs - Technical Advisor (Sharjah, AE)

Job Requisition ID: 112824 

 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

TECHNICAL ADVISOR - TOYOTA | AL FUTTAIM MOTORS| SHARJAH

About the Position:
Al Futtaim Motors - Toyota is currently looking to recruit an experienced Technical Advisor who will do the symptom confirmation, diagnosis & repair of complex customer vehicle concerns based on direct interaction & road test with the customer, to identify the location, source and magnitude of the customer complaint.
The Technical Advisor role will report to the Workshop Manager. This role is specifically designed to interact with customer that experience technical issues. A very knowledgeable role in terms of technical issues to resolve and fix with proper diagnosis.  

• Diagnose difficult technical concerns  
• Offer technical solutions and report to enhance products and services  
• Manage complaint and filter best technical solution for customers  
• Analyse technical trends and work in conjunction with National Technical Leader to resolve difficult diagnosis. 
• Report all findings to Workshop Manager and Service Manager.  
• Ensure DMT’s are mentored on difficult diagnosis  
• Advise on branch technical requirements and solutions  
• Engage with SGA to ensure that we advocate am environment of continuous improvement 
• Ensure FIX IT RIGHT is adopted as a culture within the teams they support  
• Study warranty trends and advise of BFTR submission 

 

About You:

• The ideal candidates will have the following qualifications, skills and experience:
• Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
• Minimum Experience of at least 5 years as a Diagnostic Master Technician in the automotive industry or similar role.
• A broad based knowledge to service as a reliable consultant is absolutely essential for this role and be able to provide up-to-date technical information in response to customer inquiries. 
• Fluency in both the Arabic and English language is imperative for these positions.

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