Specialist, Baggage Warehouse (Ft Worth, TX, US)

Location: DFW Intl Apt (DFW-TRML) 
Additional Locations: None
Requisition ID: 53043 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​Responsible for researching delayed and/or misplaced property in order to reunite customers with their belongings in a timely fashion.​
• This job is a member of the Airport and Partner Planning and Analysis team within the Airport Operations group.

What you'll do

• Responsible for inventory of contents in customer luggage in order to return property to owner
• Research lost and found property in order to locate owner to return the property to
• Utilizes programs such as NetTracer, WorldTracer, ePNR, and Chargerback locate customers that may have lost property
• Captures baggage and lost and found data to help stations improve performance
• Teams with other departments and airlines to return property to customers
• Helps maintain organization within the warehouse by scanning and shelving property for continued research

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​High School diploma or GED equivalency
• 1 year customer service experience

Preferred Qualifications- Education & Prior Job Experience

• ​Airport baggage service experience
• Knowledge of NetTracer, WorldTracer Baggage System and Sabre

Skills, Licenses & Certifications

• ​Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• Ability to be detail oriented
• Ability to lift and transport moderately heavy objects such as bags
• Ability to be self-motivated and a team player
• Ability to interact with both internal and external customers
• Demonstrated strong problem-solving abilities

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 53043 

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