Al Futtaim Jobs - Central Store Operations Executive | Marks & Spencer (Dubai, AE)

Job Requisition ID: 123142 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

About the Role

 

This position works a central function to carry out daily operational tasks related to, Stock management, Cash management, store reporting, Ariba Process/POs and acts as liaises between stores and the regional office for all maintenance, IT approval or troubleshooting. The job holder is also responsible to ensure weekly updates from the business are communicated to the stores through the action news. This Job bring processes & activities together to facilitate easy execution of tasks and quick decision making. Standardise procedures and methods to enhance productivity

 

Key Accountabilities

 

Customer Service & Communication

Develop and maintain a healthy relationship with all internal and external stakeholders.  Maintain excellent communication to ensure operation runs smoothly and efficiently.

Ensures the operations communication plan is delivered on time.

Drives the agreed actions for improvement from the daily, weekly and monthly business communications.

Preparation of daily, monthly reports and correspondence for prompt submission

Work in coordination with Buying and Logistics to ensure accurate stock maintenance

Respond in a timely manner to all customer queries generated via social media, contact centre or other platforms that require operational input

 

Cost

Strategic and tactical level operations planning for stores through promotional analysis, business KPI tracking and analysis (ATV, IPC, Conversion footfall etc.

Construct, implement, monitor and control the budget and operational costs of all store.

Support the delivery of the shrinkage action plan within the stores

Ensure Store Facilities & Maintenance are monitored as per the operating budget plan and ensuring the costs are utilized to achieve the highest cost-benefit outcome.

 

ERP & Standards

Effectively manage SAP transactions in all day to day activities to maintain system integrity and exceed store service level expectations.

Ariba- Raise all store requests through Ariba portal acting as a single point of contact for all stores.

Retail Pro – Ensure retail pro records are up -to -date in coordination with EIT (Till receipts, Arabic description, promotions etc )

Enforce procedures to maintain stocks and systems accuracy and profit protection across all countries.

Ensure consistent standards are maintained across all stores through 1 filing system

 

Business Growth

Support IT Integration & development

New development store projects with corporate and principal provided resources. Ensuring compliance and brand requirements.

Work on new initiatives of the business to drive efficiency and productivity in stores

 

About You

 

Qualifications and Knowledge:    

Experience: Minimum 2-3 years retail experience in operational/administrative role

Job-Specific Skills: Good knowledge of SAP – PRT system & POS System, Expert Excel capability,

Behavioural Competencies: Strong Analytical Skills, Communication, Decision Making and Team work

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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