Al Futtaim Jobs - Cashier | B&Q | King Abdullah Store (Riyadh, SA)

Job Requisition ID: 131426 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

ROLE PURPOSE:

The job holder is responsible to deliver a great customer experience by managing the check out, customer service refund and exchange process. 

 

KEY ROLE SPECIFIC ACCOUNTABILITIES: 

• Actively approach your customers, engaging with them naturally
• Understand customer needs and provide appropriate solutions 
• Work with colleagues across the store to help and support them, sharing knowledge in your area of expertise to drive sales
• Turn negative customer situations into positive outcomes 
• Ensure all types of customer communications are dealt with professionally 
• Encourage customer feedback, share it with managers and use it to improve service 
• Provides efficient service at the cash wrap, maintains cash wrap cleanliness and captures customer information in the database
• Ensuring all documentation is complete as per company procedures for all finance/ cash/ credit/ inter and intra company deals
• Facilitate group internal audit review of store operations and ensure the implementation of audit recommendations
• Adhere to all policies & procedures relevant to your role 
• You may be required to undertake other duties from time to time as we may reasonably require

 
Minimum Experience, Education and Knowledge: High School Graduate , 1 year experience in a similar role
Job-Specific/Technical Skills required to complete the tasks: Strong Attention to details  and high computer literacy
Behavioural Competencies: Ability to demonstrate teamwork and problem solving skills as well as good communication and sales skills.
 

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

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