Jobs in Egypt - Remote Software Technical Support – Linux & Open Source Software at IBM
Remote Software Technical Support – Linux & Open Source Software at IBM
Location : Smart Village
Job Description:
- Responding to client queries and providing initial remote technical software support in a timely manner
• Maintaining highest client satisfaction and relationships even in severe and pressurized situations
• Interacting with client and IBM functions consistently until problem solution
• Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business
• Employing IBM’s standard support delivery methodologies and tools
• Logging all related activities for each customer query and handling client data securely
• Performing in international software support delivery processes and environments
• Java development knowledge is required
Job Requirements:
Education:
– Bachelor’s degree in Computer Science/Engineering
Relevant Experience:
– 2 to 5 years of experience in Remote Technical Support or IT fields
Technical Knowledge/ Skills/ Training required:
– English Fluency is a must
– Ability to work in US time zone
– English fluency is a must
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