Jobs in Egypt - Call Center Representative at Orange
Service Desk – Orange Cloud for Business at Orange
Location: Nasr City
Job Description:
– Provide timely and professional technical support for all IT incidents and changes related to all Cloud Offers.
– Ensuring customer satisfaction in every step of problem resolution.
– Perform technical escalations in line with our Fault Management policy.
– Liaise with other relevant internal departments to ensure all incidents are managed properly.
– Monitoring the performance and the behavior of orange critical applications.
– Real time monitoring: incident detection and analysis, logging of the faults in the relevant.
Job Requirements:
Relevant Experience:
- Strong Customer Service Experience. 1-2 years experience is a plus.
Technical Knowledge/ Skills/ Training required:
– Fluent in both English and French.
– Excellent verbal and written communication skills.
– Knowledge of commonly-used concepts, practices, and procedures for end user technical support.
To Apply:
https://orange.jobs/jobs/offer.do?joid=84222&lang=en
Tips for updating your Resume:
https://careeradvancers.org/resume-cv-tips/
No comments: