Jobs in UAE - CRM & Retention Manager at Vezeeta

CRM & Retention Manager at Vezeeta – UAE

Job Description:

Develop & manage automated triggered, lifecycle and ad hoc email campaigns to continuously improve onboarding, engagement, and retention of Vezeeta Patients
Serve as CRM expert in Patients user experiences, tooling and communication optimizations.
Own project management and cross-functional campaign development workflow with Country Marketing, Product, Engineering, Analytics, Data Science Teams
Translate business goals into accurate delivery requirements, including but not limited to: specifying required data, segmentation & targeting logic, and dynamic content requirements
Initiate and conduct in-depth user data analyses and experimentation that will directly impact strategy and the program roadmap
Articulate and present data analyses and learnings effectively to the team and to key stakeholders
Own comprehensive daily, weekly, monthly reporting of all Patients engagement KPIs & build the right dashboards to track and socialize performance
Operate as a subject matter expert on all systems related to Patients and CRM to drive smooth execution and optimization

Job Requirements:

Relevant Experience:

Technical Knowledge/ Skills/ Training required:

Deep understanding of CRM strategy and management, with strong interest in how it works “under the hood” (i.e. tracking, marketing tech stack, tooling)
Results-driven marketer with proven quantitative and analytical skills; should be extremely comfortable with Excel (functions, pivots, etc.) and reporting tools like Tableau. SQL skills a plus.
Creative problem-solving skills with focus on efficient execution while balancing big-picture thinking
Highly proactive & independent, always looking for ways to take initiative and improve existing programs/processes.
Must be a collaborative, cross-functional team player and comfortable partnering with a variety of teams from Engineering to Design
Exceptional project management and organization skills, with a keen eye for detail, requiring minimal supervision
Eye for user flow & visual design
Must exhibit superb verbal and written communication skills with a high degree of comfort interpreting results and communicating insights effectively
Passion for CRM and user engagement
Strong sense of ownership and entrepreneurial spirit
Agency management experience a plus

To Apply:
https://careers.vezeeta.com/

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