Job Information |
- Develop and maintain a deep understanding of how the entire suite of ECM/BPM products Is developed, deployed, and supported.
- Resolve customer issue or difficulties in a manner that is consistent with the company mission, vision, and financial objectives.
- Work with the Manager of Professional Services to continuously define and improve a wide spectrum of processes utilized by the Professional Services team.
- Gain an understanding of the functionality and technical constraints of our software and communicate these to Subject Matter Expertise.
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