Al Futtaim Jobs - Head of Automotive Digital Retail (AE)

At Al-Futtaim, we look for the world’s top leaders with the entrepreneurial spirit, global vision, and passion to consistently drive our diverse teams forward as we continue to expand our company across all sectors. Our work is propelled by the desire to make a difference and become one of the most progressive companies in the Middle East and beyond. At the centre of our actions and visions are Al-Futtaim’s Values of Respect, Integrity, Collaboration, and Excellence, and we recognise and reward quality performance aligned to these.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. Our career opportunities span from our home base in the UAE out to the shores of Singapore and we are in industries ranging from automotive and retail, to finance and real estate, working with international names like Lexus, Ikea, Robinsons, and Toshiba. Our multicultural and multinational team gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

About the Role:

 

The role holder is responsible for the development, delivery and continued service and improvement of the digital proposition to retail customers with a heightened focus on digital car showrooms in shopping malls. The role holder’s strategic imperative is to create a seamless digital platform for retail customers which fully integrates with physical attributes for the automotive customer life cycle and customer journey.

 

Key responsibilities are as follows: 

 

• Responsible for the digital customer proposition for Al-Futtaim passenger car brands in the UAE in addition to working with international automotive businesses on digital retail as required and agreed with the Automotive President and the Customer Relationship Director. 
• Accelerate, strengthen and progress the automotive division’s digital retail strategy.
• Drive digital top-line growth through collaboration with passenger car brand managing directors.
• Use the digital retail proposition to drive efficiencies in operations.
• Promote and create the digital culture with customers and employees in collaboration with passenger car brand managing directors and the customer relationship director. Develop relevant change management plans in collaboration with Automotive leadership team. Drive learnings and workshops.
• Align and collaborate with Al-Futtaim’s Enterprise IT department in setting up and establishing digitization roadmaps.
• Assess and manage vendors who provide digital services and platforms for Al-Futtaim’s automotive digital retail proposition.

 

Minimum Qualifications and Knowledge:

A business or technical university degree is preferred.

• Exert knowledge and experience in digital retail platforms and e-commerce is essential.
• Experience and expertise in the Automotive field is preferred with knowledge of complete Auto business model and value chain.
• Commercial acumen, clear strategic thinking and ability to create buy-in and influence at a senior level.

 

Minimum Experience:

• 10 years overall experience in digital and e-commerce, preferably in relation to the Automotive industry.
• The candidate should have experience managing teams, both through direct line management and in a matrix set up.  
• The preferred candidate must demonstrate effective project management, communication and organizational skills with proven completion of mid to large scale projects.
   

Job-Specific Skills:

• Strong communication skills (written and verbal).
• Analytical and problem-solving skills.
• Planning and execution.
• Ability to self-manage and self-motivate.

 

 

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

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