(USA-WA-Seattle) Retail Operations Merchant

**WHAT WE'RE ABOUT** We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together. **YOUR ROLE** Role Summary The Retail Operations Specialist supports the operations of the company store and provides outstanding customer service to Alaska Air Group's employees and customers. Scope & Complexity This position supports retail and other company store activities for Alaska Airlines (AS) and Horizon Air (QX). Key Duties - Provide outstanding customer service and maintain a positive and upbeat tone for the customer experience. - Share customer feedback and identify new opportunities to generate excitement and sales. - Manage the presentation and housekeeping for the store location and ensure opening and closing procedures are followed. - Utilize knowledge of reporting levels (e.g., safety, replenishment, and obsolete stock) to monitor inventory and to ensure adequate supplies to meet the annual business plan for store sales. - Administer inventory storage and communicate with manager to identify inventory challenges and makes recommendations to sell aged inventory. - Buy products (new and replenishment) as approved by the manager and administer logistics for shipping from the supplier. - Support promotions by partnering with divisions, reviewing available merchandise and product options, ordering merchandise, and ensuring timely delivery. - Interface with suppliers on a weekly basis to ensure prompt follow through on outstanding product deliveries and resolve quality and delivery issues. - Analyze product invoices and submit to manager for approval. - Prepare weekly and monthly sales and budget reports for manager. - Prepare for and attend all company-sponsored events that require company store presence (e.g., annual picnic(s), children's Christmas party, company-wide meetings, etc.). - Other duties as assigned. Job-Specific Experience, Education & Skills Required - A minimum of 3 years of customer service experience. - Strong retail math skills, to include budgeting, computing ratios, rates, and percentages to determine product usage, product pricing, and inventory levels. - Excellent customer service skills demonstrating care and excellent follow through in helping customers with purchase decisions and questions about available merchandise. Skill in encouraging others on a personal, caring basis to achieve results - Strong organization skills and excellent follow-through on customer service issues. - Ability to set priorities to complete work in a timely manner when there are changes in workload, changes in assignments, deadline pressures, competing requirements, and a heavy workload. - Ability to work in a fast-paced, entrepreneurial environment with an emphasis on collaborative teamwork. - Ability to listen perceptively, convey awareness, establish rapport, and trust with others. - High school diploma or equivalent. - Minimum age of 18 - Must be authorized to work in the U.S. Preferred - Prior experience in retail merchandising is strongly desired. - A Bachelor of Arts or a Bachelor of Science degree. - Full knowledge of uniform pieces carried in the company store. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. **EQUAL EMPLOYMENT OPPORTUNITY** Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. **Job ID** 35345 **Location** Seattle, WA **FLSA Status** Nonexempt **Full/Part Time** **Regular/Temporary** Regular
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