Jobs in Egypt - Social Media Moderator at Nagwa
Social Media Moderator at Nagwa
Location: Nasr City
Job Requirements:
- Excellent command of both written and spoken English and Arabic.
- Excellent computer and social media skills.
- Excellent writing skills.
- Excellent communication skills.
- Experience in Customer Service, Sales or Social Media is a plus.
Job Description:
- Review and moderate all user-generated content, private messages and user profiles within comments, images, links, videos and audio, liaising with the rest of the team where required.
- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate.
- Respond and follow-up to queries and provide prospects with prompt and professional information on our product while deploying soft selling skills proactively.
- Align with the rest of the team on campaigns and selling or marketing standards and methodologies.
- Manage the banned user process, and track and remove previously banned users.
- Produce reports on relevant moderation statistics, issues and outcomes.
- Regularly feedback insights gained from community moderation into the Social Media team.
- Monitor all industry and company information and news to anticipate potential issues.
To Apply:
https://www.nagwa.com/en/careers/789154756846/
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