Analyst/Sr Analyst, Surface Traffic Management (Dallas, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08)   
Additional Locations: None
Requisition ID: 61233 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This roles serves as the Surface Traffic Management team liaison between multiple American Airlines operational departments, including but not limited to: Hub Control Centers and Gateways, the Integrated Operations Center (IOC), and Operations Planning & Performance (OP&P)
• This roles identifies and provides analytical solutions related to airport and airspace traffic, supports the surface management systems suite of products, and ensures that automation capabilities align with business processes and needs.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. 

• Provides support for the Surface Management systems deployed at IOC, Hub Control Centers and spoke stations
• Creates training content and conduct training classes across multiple departments
• Takes initiative to improve existing systems, troubleshoot issues, and design/propose new enhancements in support of surface efficiency initiatives
• Supports the deployment of product upgrades made available by vendors and identify new product enhancements and solutions.
• Establishes strong professional relationships with vendors and external business partners, while managing their performance and tracking progress of projects
• Designs and implements reporting solutions to measure performance and positively impact surface operations
• Governs surface system data and enables teams to leverage analytics
• Identifies innovative solutions to answer questions using analytical techniques
• Adjusts and customizes analysis and presentations based on specific audience and application knowledge
• Utilizes a resourceful approach to answer operational questions using internal and external data sources

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

• Bachelor's degree  in Industrial Engineering, Business Analytics, Airport or Aviation Management, Management Information Systems, or equivalent experience
• 4 years of related work experience

 

Preferred Qualifications- Education & Prior Job Experience

• Prior airline operations experience strongly desired
• Knowledge of airline and/or airport operational systems and decision support tools a plus (e.g. flight following, flight planning, IROPS recovery, weather, surface management, etc.)
   

Skills, Licenses & Certifications

• Basic knowledge of FLIFO concepts (OOOI)
• Good understanding of airport traffic process and procedures, ramp operations and willingness to learn advanced concepts (block & turn times, crew factors, tarmac delays, TMI’s)
• Strong business and technical acumen, innovative mindset and a drive for results
• Ability to interpret operational performance through various channels, and identify irregularities and propose solutions
• Demonstrated ability to perform both independently and as a team member, multitask, complete assigned tasking on time, perform well in a fast-paced environment and expeditiously respond to changing priorities
• Willingness to take ownership of assigned tasks and positional responsibilities
• Excellent interpersonal, relational, and communication skills (both oral and written), including presentation and training aptitude

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 61233 

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