Regional Manager, Onboarding Dining Catering Galley Operations (Chicago, IL, US)

Location: Chicago O'Hare Intl Apt (ORD-TRML)   
Additional Locations: None
Requisition ID: 61580 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Flight Service Team within the Customer Experience Division.
• Responsible for delivering for all catering providers' performance and compliance to contractually mandated metrics within assigned hub and region.

What you'll do

• Conducts comprehensive evaluations of each provider’s kitchen and field operations, analyzes results and develops corrective action plans for performance failures with caterer management team
• Analyzes performance trends and reports on flight attendant and customer data in regards to catering accuracy and service failures
• Attends weekly operational meetings and serves as a liaison between local AA station management, Flight Service and the catering provider to resolve ongoing operational issues
• Collaborates with Purchasing on catering bid strategies and cost cutting initiatives
• Develops and implements alternative catering options as needed during off schedule operations and kitchen disruptions (e.g. labor actions, extreme weather conditions, etc.)
• Manages new caterer start-ups and/or transitions and oversees training on AA specifications and procedures including: menu production, equipment/inventory management, meal ordering, aircraft servicing and aircraft ramp safety
• Oversees catering support/coordination for charter flights as needed
• Provides weekly reports on each catering provider’s performance within assigned region in regards to contractual metrics and performance
• Ability to travel with short notice (including weekends and holidays)
• Ability to work 12 - 14 hour days as necessary

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor’s degree in relevant field or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

• Food service or hospitality background

Skills, Licenses & Certifications

• ​Ability to problem solve and excellent interpersonal skills
• Ability to work remotely with minimal supervision and able to make timely decisions independently
• Knowledge of Microsoft Office to include Word, Excel, Outlook and PowerPoint
• ServSafe and HAACP certification

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 61580 

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